This person should have done some form of IT training course (6 months - 1 year) and understand the duties:
Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd. has partnered with a global Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders. Business Value
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
Calling on all Senior Software Engineers for a multinational media group in Cape Town. The successful
Reference: JHB002270-RM-1 Senior Software Engineer Calling on all Senior Software Engineers for a multinational
and remarkable growth, they offer an exceptional training and mentorship program. Your colleagues will be conducting regular audits. Be a crucial part of on-call rotations, providing around-the-clock support to
Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed
Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed
ServiceDesk calls Backup setup and monitoring Participates in providing 7-day/24 hour on-call support Essential
requests received via email or telephone as per call logging procedures.
Respond to logged incidents
infrastructure.
Support or CCTV, PABX & Call logging systems (3CX).
Imaging and configuration