resolve IT-related problems efficiently
• Assist in implementing new technologies and systems
simple SQL queries to retrieve and update data. Assist in developing and testing basic SQL scripts. Help
SQL queries to retrieve and update data.
requirements · Identification of areas of improvement · Assist with peer review and code reviews · Collaboration
requirements · Identification of areas of improvement · Assist with peer review and code reviews · Collaboration
escalate incidents to group level where applicable Assist end users with training and documentation where
escalate incidents to group level where applicable Assist end users with training and documentation where
client expectation Contact development teams to assist in incident resolution in relation to system alerts
client expectation Contact development teams to assist in incident resolution in relation to system alerts
development Exhibit a high level of flexibility Assist with peer and code reviews Engage in research and