test (document TRP, perform DR failover).
Are you passionate about providing exceptional service and solutions that matter? Do you enjoy working debit order processing, payment and switching services, card personalisation and issuance, credit management provide person-to-person payments and value-added services to the consumer market. The successful candidate standard of service and compliance. They will troubleshoot issues related to our service offerings and incoming calls within Service Level Agreement Respond to emails within Service Level Agreement Perform
are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a minimum (including root cause), providing reporting at campaign, agent and work process levels, making recommendations
the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
We are looking for a service deliver manager with ITIL that will play a critical role in managing and the delivery of services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Ensure Ensure that services are delivered to clients according to agreed-upon standards, timelines, and quality quality. - Service Level Agreements (SLAs): Monitor and manage SLAs to ensure compliance and address any issues primary point of contact for clients regarding service-related queries, concerns, and feedback. - Client
Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform qualification 6 years working experience in IT Service management Strong technical knowledge in ITSM tools administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow
Technical department and ensure high level of customer services, this includes counter support, telephonic support
end-users
Min. 10 years exp as a Tech Service Manager
Must have security product knowledge
Service Manager needed. ● Monitor and manage the performance of the service and logistic departments usage of the service and logistics departments ● Ongoing performance management of the service and logistics expected to monitor and control leave for the service and logistics departments ● Maintain a positive within the service and logistics departments Essential ● Must have experience in managing a service division Goal Oriented and able to meet deadlines The post Service Manager needed appeared first on freerecruit.co
client is in need of a Service Manager to ensure optimal delivery of services with minimum disruption CRM to be used for surveys Attend to customer service reviews at agreed frequency with the customers customers that all reporting, incident tracking and service delivery and assurance components are available customer contract queries and ensure delivery of services as per the contracted requirements Represent the Continuously improve customer service by performing proactive customer service audits, identify design short
Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and and delivery of the Hardware Service portfolio to all customers and Channel Partners. The responsibilities management of critical service areas in the CSSD department which are: Field Service, Hardware Implementation Management of Hardware Service Products and Solutions. Management of hardware service portfolio. Customer