client in the IT industry is looking for a IT Service Management Administrator to join their dynamic a deep understanding of ITIL and experience in service delivery, incident, and problem management, change continuous service improvement. Responsibilities: Administer and maintain the ITSM service desk platform workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs). other related duties and participate in special Service Management projects as assigned. Collaborate with
a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement.
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is on the search for a Cloud Engineer (Database Services) to join their team and to work with world class of cloud configuration/s
of cloud configuration/s
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation of re-occurring priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation of re-occurring priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments
of cloud configuration/s
QUALIFICATIONS and EXPERIENCE:
Technical department and ensure high level of customer services, this includes counter support, telephonic support installers and end-users Min. 10 years exp as a Tech Service Manager Must have security product knowledge and
technical department, training academy and ensure the correct level of product knowledge and solutions at the administration Experience required: Management of Technical Services Management of Training Academy Management of Internal Solutions 10 to 15 years work experience as Tech Service Manager The following competencies are required