preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA Certificate is a minimum requirement). 1-2 years of call centre experience gained in a similar role (ideally
requires a Customer Success Consultant for their call centre in Somerset West. Drive and own the new client and consultation sessions to optimally use the companies solutions Provide support on queries of existing
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
within the company Negotiate and provide reciprocal network support and access between the company and third completed per SLA Process “first point of contact” calls for UPS and systems issues and/or failures Retrieve after hours call outs (including weekends and public holidays) Scheduled standby and call out shifts Where Predominantly Benoni based When required data centres and other sites Essential Qualifications (Have-to-Have) this role control? All Network Assets at Data Centres, Server Rooms and in transport under business insurance
covers client and hosted devices and services, Data Centre hosted services, MPLS Networks, on premise VoIP •Communicating clear technical information to Service desk or call out agent when assisting with errors on site •Maintain supporting processes •Maintenance of system for call management, call recordings management and integrated applications change on the client's network and saved within the company record on ConnectWise Skills and Competencies required VoIP issues •Understanding of IP PBX configuration, call routing and translations and SIP trunk implementations
lan and report on network capacity within the company
within the company Negotiate and provide reciprocal network support and access between the company and third completed per SLA Process “first point of contact” calls for UPS and systems issues and/or failures Retrieve after hours call outs (including weekends and public holidays) Scheduled standby and call out shifts Where Predominantly Benoni based When required data centres and other sites Essential Qualifications (Have-to-Have) this role control? All Network Assets at Data Centres, Server Rooms and in transport under business insurance
lan and report on network capacity within the company
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within