Description Our client is a South African boutique investment administration service provider is looking to employ brigh young Business Analysts. The company is responsible for investment administration for institutional investors, led by its founding members. We have assets of local and internation
What will you do? The role is located in the SAP Centre of Expertise (CoE) within Company Group Technology
The role is located in the SAP Centre of Expertise and you will report to the SAP Enterprise Architect
The role is in the SAP Centre of Expertise (CoE) within Group Technology (SGT), and you will report to
What you will be doing:Â
To plan; direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals; strategy; staffing; scheduling; identification of risks; contingency plans and all
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that of network rooms, distribution rooms, and data centres; Ensure that advice and guidance are provided for process of tasks; Assist with, and coordinate the UPSs call logging and monitoring system; Advise and give input
maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that of network rooms, distribution rooms, and data centres; Ensure that advice and guidance are provided for process of tasks; Assist with, and coordinate the UPSs call logging and monitoring system; Advise and give input
liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information