dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing Escalate to Manager and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds anticipate shortfalls and system problems we may experience daily System administration – Creating and maintaining 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and
Randburg Minimum requirements: 2 Years Fund Administration or Unit Trust experience Matric Accurate capturing Financial Intelligence centre Act Basic understanding of the ETF product requirements Able to work under
Randburg Minimum requirements: 2 Years Fund Administration or Unit Trust experience Matric Accurate capturing Financial Intelligence centre Act Basic understanding of the ETF product requirements Able to work under
incoming calls (client service, switchboard) Dealing with all client queries with the calls that are open and new calls that are coming in. Managing IT engineers, sending the engineers the calls that come for the call that the engineer is attending, handling anything related from beginning of the call till the the call is finished. Filing, scanning of job cards. Emailing, browsing on the internet for information information of calls. Retrieving job cards from engineers and completing the call Working (ITSM) to update and
incoming calls (client service, switchboard) Dealing with all client queries with the calls that are open and new calls that are coming in. Managing IT engineers, sending the engineers the calls that come for the call that the engineer is attending, handling anything related from beginning of the call till the the call is finished. Filing, scanning of job cards. Emailing, browsing on the internet for information information of calls. Retrieving job cards from engineers and completing the call Working (ITSM) to update and
touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim history and accounts if required, relevant to obtaining information required for assessing the claim when they call in to cancel their policy • Medical Aid understanding and servicing experience • 2 years years proven client service/call centre experience. • Good time management • Proactive and creative in resolving
looking for a Customer Service Clerk Qualifications: Matric (Grade12) PC Skills including MS Word, Excel and ability to perform multiple tasks simultaneously Experience: Resolve queries, maintain communication and to customers Answer all incoming calls professionally Direct calls to various departments Take messages messages and ensure that all calls are followed up on Manage stationery requirements Maintain health and safety
looking for a Customer Service Clerk Qualifications: Matric (Grade12) PC Skills including MS Word, Excel and ability to perform multiple tasks simultaneously Experience: Resolve queries, maintain communication and to customers Answer all incoming calls professionally Direct calls to various departments Take messages messages and ensure that all calls are followed up on Manage stationery requirements Maintain health and safety
Pta000042-LB-1 Are you an Excel guru with experience in call centre environment working with big data? Then East. EE: Open Minimum Requirements: - Grade 12. - 5 years minimum experience in a similar field. - Excellent Excellent Excel experience (pivot tables, importing data etc) - Excalibur and AJS system knowledge would advantageous. - Speak or understand Afrikaans. Experience Required: Administration duties including, but not
Pta000042-LB-1 Are you an Excel guru with experience in call centre environment working with big data? Then East. EE: Open Minimum Requirements: - Grade 12. - 5 years minimum experience in a similar field. - Excellent Excellent Excel experience (pivot tables, importing data etc) - Excalibur and AJS system knowledge would advantageous. - Speak or understand Afrikaans. Experience Required: Administration duties including, but not