Investigating customer returns and providing quality with the relevant information (batch number, order Customers follow up. Management of house accounts Call new customers and potential leads. KPl's Communicating
Investigating customer returns and providing quality with the relevant information (batch number, order Customers follow up. Management of house accounts Call new customers and potential leads. KPl's Communicating
INTERACTION Welcome all clients to the service centre in a Professional and friendly way. Manage and refreshments Escalate service issues to Service Centre Team Leaders, when required. Liaising with clients
INTERACTION Welcome all clients to the service centre in a Professional and friendly way. Manage and refreshments Escalate service issues to Service Centre Team Leaders, when required. Liaising with clients
seconds of call received All calls for Senior Management must be screened thoroughly before calls are transferred the COO. If the COO is not available, forward the call to any other available senior manager that will Message must reflect caller name, date and time of call, and short message regarding the caller's requirements Office (Excel, Word and Outlook) BEHAVIOURAL QUALITIES • Exceptional communication skills (Verbal and
seconds of call received All calls for Senior Management must be screened thoroughly before calls are transferred the COO. If the COO is not available, forward the call to any other available senior manager that will Message must reflect caller name, date and time of call, and short message regarding the caller's requirements Office (Excel, Word and Outlook) BEHAVIOURAL QUALITIES • Exceptional communication skills (Verbal and
seconds of call received All calls for Senior Management must be screened thoroughly before calls are transferred the COO. If the COO is not available, forward the call to any other available senior manager that will Message must reflect caller name, date and time of call, and short message regarding the caller's requirements Office (Excel, Word and Outlook) BEHAVIOURAL QUALITIES Exceptional communication skills (Verbal and Written)
seconds of call received All calls for Senior Management must be screened thoroughly before calls are transferred the COO. If the COO is not available, forward the call to any other available senior manager that will Message must reflect caller name, date and time of call, and short message regarding the caller's requirements Office (Excel, Word and Outlook) BEHAVIOURAL QUALITIES Exceptional communication skills (Verbal and Written)
Senior Service Coordinator to guarantee a high-quality customer service experience and an efficient system Administration: Monitor customer feedback regarding call outs and immediately address poor service feedback professional articulation when answering customer calls. Must be able to work in a team Must have a positive
Senior Service Coordinator to guarantee a high-quality customer service experience and an efficient system Administration: Monitor customer feedback regarding call outs and immediately address poor service feedback professional articulation when answering customer calls. Must be able to work in a team Must have a positive