upcoming courses and fees.
admin with adjustments on the system
- Compliance experience and or training
- Attention to detail.
- High level
years experience working in a tourism or travel call centre
REQUIREMENTS: Ideally experience in Managing a Call Centre or Help Desk operator position Own transport Office Admin and Co-ordination Reception and Call Centre operations Data capturing and updating of all
Bookings Clerk position available at a vehicle repair centre in the Pietermaritzburg area. Candidates are required note that if you are not contacted by All Star Placements within five days of your application you may
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
off time, leave days and arrange relief driver placements.
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QUALIFICATIONS
Grade 12 plus modular courses (NQF level 4)
EXPERIENCE
2 years experience
experience in a debt collections/ commercial/ or contact centre environment
SPECIAL REQUIREMENTS
Valid
claims and lift cheques
Receive and analyse calls
Process customer request as per RD cheque policy
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising