touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim manner • To always try and retain clients when they call in to cancel their policy • Medical Aid understanding servicing experience • 2 years proven client service/call centre experience. • Good time management • Proactive
the following link: Justice/Criminal/NRSO ADS: Centre for Psychological Services and Career Development
years experience working in a tourism or travel call centre
REQUIREMENTS: Ideally experience in Managing a Call Centre or Help Desk operator position Own transport Office Admin and Co-ordination Reception and Call Centre operations Data capturing and updating of all
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
admin with adjustments on the system
years' experience in non-motor claims handling in Call Centre environment in the Insurance Industry
for an experienced Admin Assistant to support the Centre Manager with our Malls in the Northern Suburbs following but is not limited to: Report to the Centre Manager Handling all tenant correspondence Following complete invoice schedule. Answer office landline calls Keep contact list for tenants up to date. Tenant
for an experienced Admin Assistant to support the Centre Manager with our Malls in the Northern Suburbs following but is not limited to: Report to the Centre Manager Handling all tenant correspondence Following complete invoice schedule. Answer office landline calls Keep contact list for tenants up to date. Tenant