activities. Visit stores regularly and build a trust relationship with the Operators, and Ops Team. Controlling Stores must give best possible service to all its customers. Understand and communicate Company operational ways to increase quality of customer service. Implement and monitor customer service standards and promote in-store services to customers. Ensures a high standard and shopper experience for customers. Resolve/refer Resolve/refer any customer complaints and queries that escalate from Store Responsible. Operations Manager should
are dynamic, helpful, and believe in making our customers look and feel good. PURPOSE OF POSITION: Leading RESPONSIBILITIES: Increase sales by focusing on customer service and world-class store standards, maintenance for retail is essential to deliver a world-class customer experience. Demonstrate integrity and willingness
are dynamic, helpful, and believe in making our customers look and feel good. PURPOSE OF POSITION: Leading RESPONSIBILITIES: Increase sales by focusing on customer service and world-class store standards, maintenance for retail is essential to deliver a world-class customer experience. Demonstrate integrity and willingness
stores. KEY PERFORMANCE AREAS Build and maintain relationships with regional Retailers, staff, and corporate necessary skills to build strategic working relationships with Retailers and corporate teams. High energy
stores. KEY PERFORMANCE AREAS Build and maintain relationships with regional Retailers, staff, and corporate necessary skills to build strategic working relationships with Retailers and corporate teams. High energy
12
Excellent communication skills
Customer Service Skills
Ability to work retail hours
PC
target-driven
company culture through behaviours such as: • customer centricity • effective self-management and teamwork
knowledge and proficiency in Excel;
Strong customer service orientation;
Excellent communication
and reports as required. • Establish working relationships with vendors to strengthen business and support