Assessment and Training Management
- Sample Agents calls and ensure that are in line with the set script
Conduct analysis on QA / production / lead volumes / call ratios and conversion ratios.
- Contribute
an Outbound Call Centre Sales Environment (Insurance Industry)
- 2 Years Call Centre Management experience
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Key performance are
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Outsourcing (BPO) services specializing in
call center operations. We deliver high-quality customer
ensuring the quality-of-service delivery within our call
center operations. This role requires meticulous
monitoring programs to evaluate customer interactions (calls,
chats, emails) and operational processes
• Conduct regular audits and evaluations of call center agents’ performance against
established
procedures, and regulatory requirements
related to call center operations.
• Lead and mentor the quality
Outsourcing (BPO) services specializing in
call center operations. We deliver high-quality customer
ensuring the quality-of-service delivery within our call
center operations. This role requires meticulous
monitoring programs to evaluate customer interactions (calls,
chats, emails) and operational processes
• Conduct regular audits and evaluations of call center agents’ performance against
established
procedures, and regulatory requirements
related to call center operations.
• Lead and mentor the quality
industries, including FMCG, Financial Services, Call Centres, Retail, Publishing, Manufacturing, IT, Legal
industries, including FMCG, Financial Services, Call Centres, Retail, Publishing, Manufacturing, IT, Legal
responsible for ensuring that the Distribution Centre is Health and Safety compliant. Key performance experience Experience in the FMCG and Distribution Centre First responder training would be advantageous
responsible for ensuring that the Distribution Centre is Health and Safety compliant. Key performance experience Experience in the FMCG and Distribution Centre First responder training would be advantageous
numbers and risk management? Join our team in Johannesburg as a Short-Term Actuarial Analyst and embark
Description Job Title: SHEQ Manager Location: Johannesburg, South Africa Job Description: We are looking with all health and safety regulations at our Johannesburg facility. The SHEQ Manager will evaluate incident