ensure consistent delivery of excellent Customer service across all departments. Qualifications and work delivering in full and on time Achieve agreed customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre planning and absenteeism management Facilitate training and development interventions Review performance key positions Adhere to OHSA requirements e.g., training, safety reps, administration, meetings Ensure
ensure consistent delivery of excellent Customer service across all departments. The position includes travel delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre planning and absenteeism management Facilitate training and development interventions Review performance key positions Adhere to OHSA requirements e.g., training, safety reps, administration, meetings Ensure
are aware of the first aider on site. Staff is trained to report injuries and illness to supervisors/first aiders. • Conversant with relevant business information, policies, processes and procedures • Maintains safety practices • Attend Training and enforce learnings from the training for Quality, Food Safety and yellow areas) • Conversant with relevant business information, policies, processes and procedures • Maintains more complex problems to superiors, providing information required to solve problems. Relationships Maintained
ensure the smooth operation of their busy delivery service. The successful applicant will have a friendly skills. No previous experience is necessary as full training will be given but most important is a positive
and manage driver schedules. Ensure effective training of all related procedures and expectations to compile Supervisor shift roster. Ensure effective training of all related procedures and expectations to Ensure timely corrective action is taken to address service level, cost, quality and health and safety issues kms are balanced. Training and development for the transport department Manage training and development drivers and supervisors. Co-ordinate on the job training for all transport staff. Problem solving Resolve
and manage driver schedules. Ensure effective training of all related procedures and expectations to compile Supervisor shift roster. Ensure effective training of all related procedures and expectations to Ensure timely corrective action is taken to address service level, cost, quality and health and safety issues kms are balanced. Training and development for the transport department Manage training and development drivers and supervisors. Co-ordinate on the job training for all transport staff. Problem solving Resolve
ensure consistent delivery of excellent Customer service across all departments
Grade 12
3-year
full and on time
Achieve agreed Customer Service turnaround standards
Ensure deliveries to
couriers are within agreed service standards
Monitor Customer service standards in the Call Centre
planning and absenteeism management
Facilitate training and development interventions
Review performance
clients Role Summary Reports to the Head of Customer Service - The Storeman is accountable for picking / binning 12) Minimum 3/4 year related experience and/or training; or equivalent combination of education and experience Able to work under pressure Accuracy Customer Service Skills Honest Reliable Able to make sound decisions 12) Minimum 3/4 year related experience and/or training; or equivalent combination of education and experience
clients Role Summary Reports to the Head of Customer Service - The Storeman is accountable for picking / binning 12) Minimum 3/4 year related experience and/or training; or equivalent combination of education and experience Able to work under pressure Accuracy Customer Service Skills Honest Reliable Able to make sound decisions 12) Minimum 3/4 year related experience and/or training; or equivalent combination of education and experience