standard of service, managing staff, and optimizing the restaurant's performance to enhance customer satisfaction evaluations and provide feedback. Customer Service: Ensure excellent customer service is consistently delivered delivered. Address and resolve customer complaints and concerns promptly. Monitor and respond to online reviews a clean, safe, and welcoming environment for customers and staff. Ensure compliance with health, safety and execute marketing strategies to attract new customers. Manage social media accounts and promotional
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX control and reporting. Ensures world-class personalized service is delivered to the guests, in all locations competent employees who reflect a high degree of service orientation, professional charm and who can uphold understanding of budgets, P&L and forecasting. Personal and professional integrity of the highest standard
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX control and reporting. Ensures world-class personalized service is delivered to the guests, in all locations competent employees who reflect a high degree of service orientation, professional charm and who can uphold understanding of budgets, P&L and forecasting. Personal and professional integrity of the highest standard
stock Hygiene & Housekeeping Supervise staff Customers At least 3 years baking experience Matric / NQF application and all personal information provided herein is protected under the Protection of Personal Information Act, as well as the processing of any further personal information requested by us in the future including
stock Hygiene & Housekeeping Supervise staff Customers At least 3 years baking experience Matric / NQF application and all personal information provided herein is protected under the Protection of Personal Information Act, as well as the processing of any further personal information requested by us in the future including
with the front-of-house team to ensure efficient service. Menu Development Menu Planning: Designing and updating menus based on seasonal availability and customer preferences. Developing new recipes and ensuring culinary workshops, trade shows, and conferences. Customer Interaction Guest Satisfaction: Interacting with Addressing and resolving any customer complaints regarding food quality or service. Special Events: Planning special events, banquets, and catering services. Customizing menus for events based on client preferences
with the front-of-house team to ensure efficient service. Menu Development Menu Planning: Designing and updating menus based on seasonal availability and customer preferences. Developing new recipes and ensuring culinary workshops, trade shows, and conferences. Customer Interaction Guest Satisfaction: Interacting with Addressing and resolving any customer complaints regarding food quality or service. Special Events: Planning special events, banquets, and catering services. Customizing menus for events based on client preferences
Peoples person with a passion for the restaurant industry who will be able to handle customer concerns
procedures by ensuring a tip top fleet and customer service excellence. As per the organogram, take full procedures. Ensure that vehicles are collected from customers on time. The vehicle utilization report is managed are of a high standard. Address and respond to customer complaints immediately – Follow up within 24 hours
replenishment of the first aid boxes. Watch for suspicious persons entering, exiting or loitering around the hotel advantageous) Commitment to delivering a high level of customer service. Excellent communication skills both written