resolutions.
Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during FLT Working with
Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during FLT Working with
engagement Note taking Collaborate with other departments to ensure seamless communication and coordination
engagement Note taking Collaborate with other departments to ensure seamless communication and coordination
requests, and resolutions. Coordinate with various departments to ensure timely resolution of customer issues
policies, procedures & SOPs within your department; Evaluate and manage subordinates performance changing needs of the business; Ensure your departments are adequately staffed in accordance with operational