for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily Operations: outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and satisfaction scores. 2. Team Leadership Team Management: Lead and supervise a team of call centre agents signed by users) 3CX Wall board for inbound call management Issue Resolution: Address and resolve escalated be introduced and managed eg, Zendesk Quality Assurance: Implement and monitor quality assurance processes
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service experience Responsible for Quality and staffing levels within the department ensuring workflow is managed Analysis of ensuring KPI discussions are met and Performance Management in cases of underperformance Take proactive approach cost-effective running of the department Day-to-day management and motivation of staff in the operations centre
BUSINESS OPERATIONS MANAGER - Western Cape VitaGene, a growing business that is part of the Nurture Brands practitioners. We also have a selection of the highest quality nutritional genetic tests available in South Africa completing all relevant paperwork Assist with managing the office budget and expenses by ensuring cost-effective are working effectively Management support of stock coordination Management of all staff. Requirements: continuous improvement Demonstrated ability to manage multiple priorities and deadlines. Monthly Salary:
activities for the business, with the primary management function ensuring customer satisfaction according
activities for the business, with the primary management function ensuring customer satisfaction according
for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily Operations: outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and satisfaction scores. 2. Team Leadership Team Management: Lead and supervise a team of call centre agents signed by users) 3CX Wall board for inbound call management Issue Resolution: Address and resolve escalated be introduced and managed eg, Zendesk Quality Assurance: Implement and monitor quality assurance processes
Customer Service Manager uD83CuDF1F Join the Team as a Customer Service Manager - Exciting Opportunity for a dynamic and experienced Customer Service Manager to join a prestigious manufacturing and import/export industry for over 40 years. Key Responsibilities: Managing staff and their duties, ensuring all team members warehouses are cleared of all stock in SAP each day Managing agents and ensuring all customer queries are resolved Returns Department Compiling various reports for management Planning, coordinating, and controlling email
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric experience JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric experience JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric
responsibilities include upholding transaction quality within predefined parameters and controlling claim Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. QUALIFICATIONS English language proficiency volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline