reservations systems & handle outbound voice calls, written correspondence & other multimedia channels service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other
multimedia
levels.
• Demanding and time-sensitive call center environment
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in a quality
optimize the performance of the clients Contact Centers. • Monitor real time adherence to scheduling and areas of concern as they occur. • Manage contact center shrinkage and develop reports for adherence to Administration of user/group roles to optimize contact center performance. • Maintain running report of attendance years of Workforce experience in a large Contact Center Environment
on mails and by calling. Creating SLA quotes upon request for new proposals. Calling clients as curtesy Sending reports for Sasol on meetings and heat calls after attending online meetings. Following up on portals, service and contracts, all regions. Cold calling new clients and leads send by services. Printing Updating monthly call out list. Schedulin g Technician teams for monthly SLA services, call outs & repairs cards. Booking out stock. Invoicing repairs & call outs. Capturing job cards. Overtime & leave
on mails and by calling. Creating SLA quotes upon request for new proposals. Calling clients as curtesy Sending reports for Sasol on meetings and heat calls after attending online meetings. Following up on portals, service and contracts, all regions. Cold calling new clients and leads send by services. Printing Updating monthly call out list. Schedulin g Technician teams for monthly SLA services, call outs & repairs cards. Booking out stock. Invoicing repairs & call outs. Capturing job cards. Overtime & leave
to completion Setup of system for the conference call required by the client Accuracy in ensuring the lead on assigned conferences calls Scanning active conferences Answer any calls throughout the day including Relation calls Transferring Clients to their calls Being lead operator on any Investor Relation call Responsible
to completion Setup of system for the conference call required by the client Accuracy in ensuring the lead on assigned conferences calls Scanning active conferences Answer any calls throughout the day including Relation calls Transferring Clients to their calls Being lead operator on any Investor Relation call Responsible
USA Night Shift Call Centre Agents Required - Cape Town Saltriver I'm reaching out to you about an exciting opportunity that includes a USA BPO Night Shift Call Centre to assist customers with tracking of orders absolutely not negotiable) Min 6 months unbroken call centre experience (this is absolutely not negotiable) thulsithandahc.co.za Subjectline "USA Night Shift Call Centre" R6 000pm to R6 900pm