CLIENT SERVICES / SITE MANAGER required for a leading Security Group to oversee security operations and regulations, and maintaining client satisfaction Managing security officers, rosters, leave and postings Preparing incident reports, daily site visit reports, managing budgets, conducting security assessments. Meetings years' experience in the security industry in the management of security officers Good knowledge of security investigations, drafting of security job descriptions, managing security officer's leave Good knowledge of easy
To ensure the effective management of all aspects of the campaign to ensure service delivery against Operations Manager Operating Rhythm and monitor adherence to the Team Leader Operating Rhythm Management of the performance through regular team talks Assist with workforce planning issues Assist Team Leaders with warnings and Leaders. Provide a Subject Matter expert role Management of the Team Leaders Provide daily direction and performance through regular team talks Assist with workforce planning issues Assist Team Leaders with warnings and
for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily Operations: outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and satisfaction scores. 2. Team Leadership Team Management: Lead and supervise a team of call centre agents signed by users) 3CX Wall board for inbound call management Issue Resolution: Address and resolve escalated LinkedIn >> CS platform to be introduced and managed eg, Zendesk Quality Assurance: Implement and monitor
customers and assisting with a business proposition is central to the Account Manager's role solving queries equivalent (not negotiable) Experience with Account Management would be ideal A positive and confident personality
customers and assisting with a business proposition is central to the Account Manager's role solving queries equivalent (not negotiable) Experience with Account Management would be ideal A positive and confident personality
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service experience levels within the department ensuring workflow is managed Analysis of performance data ensuring that development ensuring KPI discussions are met and Performance Management in cases of underperformance Take proactive approach cost-effective running of the department Day-to-day management and motivation of staff in the operations centre
BUSINESS OPERATIONS MANAGER - Western Cape VitaGene, a growing business that is part of the Nurture Brands suppliers Coordinate meetings and schedules for CEO Assist in opening new brand accounts by negotiating trading terms and completing all relevant paperwork Assist with managing the office budget and expenses by ensuring ensuring cost-effective solutions are implemented Assist with the Logistics distribution company's communication are working effectively Management support of stock coordination Management of all staff. Requirements:
Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Service call centre sales, customer service and staff management experience MS Office skills, most importantly
CLIENT SERVICES / SITE MANAGER required for a leading Security Group to oversee security operations and regulations, and maintaining client satisfaction Managing security officers, rosters, leave and postings Preparing incident reports, daily site visit reports, managing budgets, conducting security assessments. Meetings years' experience in the security industry in the management of security officers Good knowledge of security investigations, drafting of security job descriptions, managing security officer's leave Good knowledge of easy
activities for the business, with the primary management function ensuring customer satisfaction according