to completion Setup of system for the conference call required by the client Accuracy in ensuring the lead on assigned conferences calls Scanning active conferences Answer any calls throughout the day including Relation calls Transferring Clients to their calls Being lead operator on any Investor Relation call Responsible
are cleared of all stock in SAP each day Managing agents and ensuring all customer queries are resolved Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
are cleared of all stock in SAP each day Managing agents and ensuring all customer queries are resolved Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
department. Compile Agent estimates, and other estimates as per capability. To ensure that agent estimates, client Estimates Compile estimates according to client and agent requirements for all transport modes both imports exports Create links in Cargo Wise when needed for agents, as well as client requests in the event of sales assistance Request landside and freight charges from agents and service providers worldwide Ensure that the check Once approved to forward onto the relevant agent, sales or client services representative to forward
department. Compile Agent estimates, and other estimates as per capability. To ensure that agent estimates, client Estimates Compile estimates according to client and agent requirements for all transport modes both imports exports Create links in Cargo Wise when needed for agents, as well as client requests in the event of sales assistance Request landside and freight charges from agents and service providers worldwide Ensure that the check Once approved to forward onto the relevant agent, sales or client services representative to forward
inquiries, and seamlessly connect them with the rental agent for the vehicle rental check-out process. This role rental agent promptly upon the client's arrival and facilitate the transition to the rental agent for the the rental agent. Communication: Maintain clear and efficient communication with rental agents and other
inquiries, and seamlessly connect them with the rental agent for the vehicle rental check-out process. This role rental agent promptly upon the client's arrival and facilitate the transition to the rental agent for the the rental agent. Communication: Maintain clear and efficient communication with rental agents and other
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment