We are currently seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING do: Provide friendly and helpful service to our customers, Liaise with our valued builders and trade specialists replenish products Organise deliveries and ensure customer orders are dispatched in full and on time What passion for customer service and admin Be approachable and confident interacting with customers An ability style Basic: R 4000 – R 6 500 per month The post Customer Service – Retail (Rosslyn) appeared first on freerecruit
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor Johannesburg to provide an exceptional and professional customer service experience by performing to the best of NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress
To provide an exceptional and professional customer service experience including to perform to the best assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions sessions Analyze customer service levels Take corrective action to rectify deficiencies People Management:
qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based at Lancet holder is responsible for handling calls from new and existing customers regarding a variety of requests great customer service skills. Provide support and offer information as needed to keep customers satisfied communication to clients, delivering high level of call centre service and telephone etiquette • Record all resolution on queries • Monitor own after call work time to ensure call answering service levels are always
details on all Systems (Pastel, RMS, RPX, CRM) • Customer Care (after sales service): Client queries; complaints; Presentations, Outlook, etc.) • 7 years experience in Customer Care Training will be provided where required • Self
unsuccessful Car Rental Agents - Hatfield We are currently seeking professional and customer-oriented individuals individuals to join a dynamic team as Car Rental Agent. If you have a passion for the car rental industry and and enjoy providing excellent service to customers, this role is perfect for you. Salary: R8000 per month produce a copy) 2 years working experience in a customer facing role Must be sales / target driven Computer three months Key Responsibilities: Customer Service: Assist customers in renting vehicles by providing
To service internal and external customers with superior customer care, service excellence and administrative contacts with customers, not limited to email interactions, social media posts, inbound/outbound calls, and walk-in escalations. Support Desk Services: Assist and resolve customer enquiries and/or complaints and identify issues accurate solutions to incoming customer or client enquiries by providing customer and product support as per proactive handling of customer enquiries to resolve client requests, ensure customer satisfaction and prevent
To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close providing feedback on customer call resolution satisfaction and ensure that customer Service Level Agreement's Technicians (STs) to drive customer service excellence. Address and assign all incoming calls to drive Service (SLA's) achievement for customer satisfaction Plan and allocate STs to calls according to skills set i.e. the call management system. Ensure that accuracy is maintained, and turnaround of calls logged. Monitor
As a car rental agent you will play a crucial role in the customer service and sales operations of our responsibilities typically include: Customer Service: Greeting Customers: Welcome customers warmly and assist them rental needs. Answering Inquiries: Respond to customer questions about vehicle availability, rental terms policies. Resolving Issues: Address and resolve customer complaints or concerns promptly and professionally agreements, explain terms and conditions, and ensure customers understand their responsibilities. Vehicle Inspections: