conferences, as requested via email or telephonically Assist clients with questions, queries & requests Responsible for issuing, editing, or deleting passcodes managing this account maintenance Working in a shared email email box Acceptance of booking requests Manage and being fully responsible for all bookings from inception
understanding of network design
team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants to):
Division supervision & management: Supervise CCC to ensure service and data-subjectivity; Maintain consequential customer information; Assist CCC to resolve more complex queries; Improve quality reasonable time frames; Inform the Customer Experience Manager if tickets/tasks are not attended to within reasonable Create, review and present feedback to the management team in a professional manner; Create, review
capturing and updating on all data systems
Customer Service Agent is responsible to effectively assist customers with general and specific queries and
performance metrics, and customer feedback.
support through creation, engagement and lead management of clients digitally, telephonically and on the application and call time targets per day are met. Assist the marketing team identify monthly activations
support through creation, engagement and lead management of clients digitally, telephonically and on the application and call time targets per day are met. Assist the marketing team identify monthly activations
trends, performance metrics, and customer feedback. Assist in the development and implementation of administrative
work closely with the Operations Funeral Manager to assist grieving families with the planning of Client as intermediary and advocate for Relationship Management staff Participates in new initiatives, training presentation skills Ability to multitask, prioritize and manage time effectively Communication skills: Communication service consultant role. You may be required to manage client files, track client information and maintain