service appointments for technicians based on customer needs and technician availability. Communicate information about the service process. Coordinate with technicians to ensure they have the necessary tools, equipment scheduling conflicts or delays proactively. Optimize technician schedules to maximize efficiency and minimize
Updating monthly call out list. Schedulin g Technician teams for monthly SLA services, call outs & Overtime & leave for all service & AMC technician teams. Supply only quotes & processing. Updating services, repairs & call outs. Handling AMC technician daily queries when on sites. Matric Minimum 2-3
Updating monthly call out list. Schedulin g Technician teams for monthly SLA services, call outs & Overtime & leave for all service & AMC technician teams. Supply only quotes & processing. Updating services, repairs & call outs. Handling AMC technician daily queries when on sites. Matric Minimum 2-3
Knowledge
directing vehicles to an available technician. Consulting with technicians about needed repairs and alternatives questions about service outcomes and consulting with technicians when necessary. Informing customers about potential productivity workshop technician. Ensure that parts arrive on time. Ensure that the technician comply with their customer concerns and relay them accurately to technicians. Stay updated on service procedures: Familiarize
productivity and customer service - Monitor's technician daily productivity report - Responsible for assigning
Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service excellence. Address results. Review incomplete incidents with Support Technicians and ensure that they are updated with the latest
manage work orders
feedback, Training new onboard agents, Dispatching technician/driver according to the client’s location or
week) If you are a talented and experienced Hair Technician/Hair Stylist who is looking for a challenging