Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced
responsibility of the Command Centre Operator is to ensure an efficient operation of the Command Centre. Reporting: Reporting: The Command Centre Operator will report to the Command Centre Manager. KEY RESPONSIBILITIES: •Enforce Conduct' •Ensure that the Command Centre is fully operational and efficient •Handle and resolve Staff and Client •Report to Senior Management CLEANING COMMAND CENTRE OPERATOR Manage cleaning rosters, attendances and devices •Drive Compliance •Capturing of leave •Support operational team MINIMUM REQUIREMENTS: •Matric Certified
This position reports directly to the Head of Operations. DUTIES AND RESPONSIBILITIES: Responsible for for the effective running of the Operations centre Must ensure the highest level of customer satisfaction colleagues Responsible for Training and leading the Operations team consisting of sales, Partner support and submissions Attend Monthly Partner meetings in Head of Operations absence Monthly Report preparation and submission submission to Execs and to Head of Operations Responsible for Operations performance and ensuring KPI discussions
This position reports directly to the Head of Operations. DUTIES AND RESPONSIBILITIES: Responsible for for the effective running of the Operations centre Must ensure the highest level of customer satisfaction colleagues Responsible for Training and leading the Operations team consisting of sales, Partner support and submissions Attend Monthly Partner meetings in Head of Operations absence Monthly Report preparation and submission submission to Execs and to Head of Operations Responsible for Operations performance and ensuring KPI discussions
their team in Cape Town . 1. Operational Management Oversee Daily Operations: Ensure the smooth running running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: and implement process improvements to enhance operational efficiency and customer satisfaction. >> technology and software to improve call centre operations and customer interactions. 5. Reporting and Analysis including key performance indicators (KPIs) and operational metrics, for senior management. 6. Compliance
their team in Cape Town . 1. Operational Management Oversee Daily Operations: Ensure the smooth running running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: and implement process improvements to enhance operational efficiency and customer satisfaction. >> technology and software to improve call centre operations and customer interactions. 5. Reporting and Analysis including key performance indicators (KPIs) and operational metrics, for senior management. 6. Compliance
effective running of the Operations centre Training and leading the Operations team Overseeing the Inbound Execs and to Head Of Operations Map and continuously review call centre and operational processes to identify
effective running of the Operations centre Training and leading the Operations team Overseeing the Inbound Execs and to Head Of Operations Map and continuously review call centre and operational processes to identify
Control Room Supervisor is to ensure an efficient operation of the Control Room. The Grade A Control Room Conduct' •Ensure that the Control Room is fully operational and efficient •Handle and resolve Staff and Client Manager for any Operational challenges with proposed solutions •Step in to assist the Operation on Weekends the Security Industry regulations including Operational and Client requirements COMPETENCIES: •Attention
Control Room Supervisor is to ensure an efficient operation of the Control Room. The Grade A Control Room Conduct' •Ensure that the Control Room is fully operational and efficient •Handle and resolve Staff and Client Manager for any Operational challenges with proposed solutions •Step in to assist the Operation on Weekends the Security Industry regulations including Operational and Client requirements COMPETENCIES: •Attention