end VIP bases.
DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
preparing quotes, processing orders,
and managing customer accounts.
- Coordinate with other
priority issues to the appropriate team members or management.
- Provide exceptional customer service
detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in Microsoft
meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise distribute contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise distribute contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusionTo a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusionTo
in the use Microsoft Office Suite; Sound time management skills; High level of confidentiality and ability registering of all documents onto the Electronic Data Management System adhering to recordkeeping policies and