responsible for: Respond to inbound calls and initiate outbound calls to assist with daily bookings, rescheduling Manage inbound and outbound emails, live chats, and calls to facilitate bookings, address queries, and resolve Qualification's and experience: 2-5 years experience in a call centre environment Excellent communication skills, both
responsible for: Respond to inbound calls and initiate outbound calls to assist with daily bookings, rescheduling Manage inbound and outbound emails, live chats, and calls to facilitate bookings, address queries, and resolve Qualification's and experience: 2-5 years experience in a call centre environment Excellent communication skills, both
for:
R 18 000
Reports to: Call Centre Manager
Job Descripti
all interactions with clients (making and taking calls, e-mails, faxes) are underpinned by Our Client’s
systems as required. Skills
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qualification Experience • More than 2 years' call centre and/or customer management experience (Solution
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
of their needs and that ensure that unresolved calls are escalated to the correct internal stakeholders stakeholders. The Agent is expected to maintain a call back methodology, ensuring all clients not successfully electronic diary or any applicable app is set for call backs.
KEY RESPONSIBILITIES:
- Making calls to clients for purposes of sales, payments, updates lasting relationships with clients and Contact Centre team based on trust and reliability
- Understanding