Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. QUALIFICATIONS English language proficiency etiquette Ability to multi task, prioritize and manage daily work activities JOB DESCRIPTION In this role Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must etiquette Ability to multi-task, prioritize and manage daily work activities ABOUT US EXL is the indispensable and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. Ensure that the assigned targets in accordance payments and manage lifecycle of claims Ensure adherence to Company Policies and Procedures Managing calls - the Supervisor Minimum 3 years BPO operations management experience English language proficiency Previous
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must etiquette Ability to multi-task, prioritize and manage daily work activities ABOUT US EXL is the indispensable and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. QUALIFICATIONS English language proficiency etiquette Ability to multi task, prioritize and manage daily work activities JOB DESCRIPTION In this role Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. Ensure that the assigned targets in accordance payments and manage lifecycle of claims Ensure adherence to Company Policies and Procedures Managing calls - the Supervisor Minimum 3 years BPO operations management experience English language proficiency Previous
We are currently recruiting for a Junior Store Manager to join our dynamic team, based in Edgemead - Western
for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily Operations: outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and satisfaction scores. 2. Team Leadership Team Management: Lead and supervise a team of call centre agents signed by users) 3CX Wall board for inbound call management Issue Resolution: Address and resolve escalated LinkedIn >> CS platform to be introduced and managed eg, Zendesk Quality Assurance: Implement and monitor
customer service Accurate and effective with administration tasks Valid driver's license and own transport
actively address areas of concern as they occur. • Manage contact center shrinkage and develop reports for for adherence to work schedules. • Provide management with daily reports on workforce performance. • Process recommendations based on coverage needs. • Administration of user/group roles to optimize contact center incidents and analyze trends. • Documents workforce management procedure implementation plans, rules, and programs Effectively communicate with peers, Schedulers, Management, and other departments about Workforce related