equipped and multi-skilled to enhance customer experience through First Contact Resolution Call handling stakeholders, customers and internal departments to provide feedback through report analysis of customer concerns coaching, training and creating a pro-learning environment. Ensure consultants are trained on a regular standards/objectives. Ensure that recruitment, selection and training of new staff, relating to turnover and growth time and in accordance with the recruitment and training plan. Perform side by side coaching with the team
lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions Provide appropriate financial advice, in line with the financial futures and protection of assets and estate. Provide pro-active, on demand financial service and advice customers within your allocated customer markets. Providing relevant and appropriate financial advice, hinges development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions Provide appropriate financial advice, in line with the financial futures and protection of assets and estate. Provide pro-active, on demand financial service and advice customers within your allocated customer markets. Providing relevant and appropriate financial advice, hinges development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions Provide appropriate financial advice, in line with the financial futures and protection of assets and estate. Provide pro-active, on demand financial service and advice customers within your allocated customer markets. Providing relevant and appropriate financial advice, hinges development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions Provide appropriate financial advice, in line with the financial futures and protection of assets and estate. Provide pro-active, on demand financial service and advice customers within your allocated customer markets. Providing relevant and appropriate financial advice, hinges development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions Provide appropriate financial advice, in line with the financial futures and protection of assets and estate. Provide pro-active, on demand financial service and advice customers within your allocated customer markets. Providing relevant and appropriate financial advice, hinges development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions Provide appropriate financial advice, in line with the financial futures and protection of assets and estate. Provide pro-active, on demand financial service and advice customers within your allocated customer markets. Providing relevant and appropriate financial advice, hinges development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
being able to perform various roles, based on training provided. This includes effectively using tools to complaints, etc Matric Min 12 months call centre sales experience (Insurance, Life Cover, Telecommunications etc) MUST HAVE CALL CENTRE SALES EXPERIENCE. Candidates must have experience with cross-selling and upselling
negotiable) Min 6 months unbroken call centre experience (this is absolutely not negotiable) Brilliant extremely passionate about customer service Salary : Training - R6 000pm R500pm night shift allowance Go-live 400pm R500pm night shift allowance Transport provided for the unsociable hours between 7pm and 5am for
negotiable) Min 6 months unbroken call centre experience (this is absolutely not negotiable) Brilliant extremely passionate about customer service Salary : Training - R6 000pm R500pm night shift allowance Go-live 400pm R500pm night shift allowance Transport provided for the unsociable hours between 7pm and 5am for