This role involves the responsibility for the management of the secondary services contract for Western multifunctional role that spans across client relationship management and training and organisational development. responsibilities include: Effective contract management and SLA adherence Client retention and excellent Client risk management. Management of all secondary services which includes, account management, consulting products. Management of external and internal stakeholder relationships. Client relationship management, contract
REQUIREMENTS Diploma or Degree in Management Paddocks UCT Sectional Title / HOA Management Course qualification advantageous years' experience in managing Sectional Title Schemes / HOA's as well as complex management Experience in overseeing overseeing and management of staff SKILLS & ATTRIBUTES Planning skills Problem solving & analytical
REQUIREMENTS Diploma or Degree in Management Paddocks UCT Sectional Title / HOA Management Course qualification advantageous years' experience in managing Sectional Title Schemes / HOA's as well as complex management Experience in overseeing overseeing and management of staff SKILLS & ATTRIBUTES Planning skills Problem solving & analytical
successful candidate will be reporting to the Group Manager: Network Planning & Aeronautical Operations initiatives such as performance management, succession planning and talent management to ensure team performance Development /Business Administration/Operations Management and any other relevant is essential Bachelor years Operational Relationship Management and Supervisory Management experience is essential. 3 years and principles of a specialist field, ability to manage other professionals in this field
representatives. DUTIES & RESPONSIBILITIES Order Management (Pre-Invoice) Respond to customer/sales requests details of actions taken, using workflow tools. Manage order related administration. Establish productive customer and the business. Managing and requesting releasing of holds. Managing the Automation Process and Notification Board daily. Finance queries and incident management/resolution with finance. Validate customer purchase purchase orders & place orders on the vendor. Manage and maintain aging on Ship not Billed Report. Customer
the overall user experience. This role involves managing and growing the customer service team, improving department. Minimum Requirements: Degree in Business Management, Information Systems, or a related field. (Essential) (Essential). 5 or more years of proven experience managing a customer service team that utilizes various hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly reports meetings, including clear KPIs. Cost and Efficiency Management: Ensure cost-effective and efficient department
the overall user experience. This role involves managing and growing the customer service team, improving department. Minimum Requirements: Degree in Business Management, Information Systems, or a related field. (Essential) (Essential). 5 or more years of proven experience managing a customer service team that utilizes various hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly reports meetings, including clear KPIs. Cost and Efficiency Management: Ensure cost-effective and efficient department
freedom. This company offers innovative debt management solutions, including personalized debt counselling the financial services industry. Job Overview: Manage the Onboarding Customer Service team consisting Diploma or Degree Minimum of 2 years' experience managing a team within a Contact Centre – inbound or outbound Good time management, strategic planning, and organizational skills Responsibilities: Manage, coordinate requirements and service level agreements and actively manage adherence to schedule. Address breaches of policy
freedom. This company offers innovative debt management solutions, including personalized debt counselling the financial services industry. Job Overview: Manage the Onboarding Customer Service team consisting Diploma or Degree Minimum of 2 years' experience managing a team within a Contact Centre – inbound or outbound Good time management, strategic planning, and organizational skills Responsibilities: Manage, coordinate requirements and service level agreements and actively manage adherence to schedule. Address breaches of policy
operating processes. Have the ability to take ‘Manager ‘calls (Talk offs). Drive quality requirements the Manager to replace agents or hire new agents depending on the needs of the business Managing all registers and submitting to the Manager for payroll purposes Together with the Manager creating incentive plans