(telephone etiquette) and face to face measured by call recordings and client feedback. Complete applications leads generated. Ensure approval, application and call time targets per day are met. Assist the marketing etc. Call and Whatsapp customer with delivery documentation required. Customer Satisfaction calls on survey
Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record
NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments
NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments
/>lunches or breaks)
• Provide alerts for atypical call volume (volume increase or decrease)
• Follow
Schedules, and Service Level
• Review the call inflow pattern and the required resource to comply
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments
customer records and enter data into computer • Calling customers to advise them about service changes
We're Urgently seeking Supervisor - Call Centre Agents - 6 Months Contract - Centurion. The purpose is relevant experience managing staff in customer support/ call centre environment. Punctual. Proven customer support
and adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous.