Satisfaction Survey analytics, to ensure that the consultants take appropriate remedial actions to maximize creating a pro-learning environment. Ensure consultants are trained on a regular basis on products, services
feedback and data to identify areas for improvement Consult on incidents - check in Manage support tickets
feedback and data to identify areas for improvement Consult on incidents - check in Manage support tickets
directing vehicles to an available technician. Consulting with technicians about needed repairs and alternatives customer questions about service outcomes and consulting with technicians when necessary. Informing customers
cover provided by the insurance policy
managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and