training to close these gaps. The Training Specialist manages the activities involved in the preparation, delivery train and coach within a high paces sales and customer service call centre environment
C under pressure and deadline driven
consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not communication and interpersonal skills. Excellent customer service skills. Strong attention to detail. Portray pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not communication and interpersonal skills. Excellent customer service skills. Strong attention to detail. Portray pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
knowledge in the relevant discipline of Business Management or Economics Skills Writing for publication Facilitation Self-motivated. Maintain confidentiality. Accountability. Customer or Service focus. Reliability/dependability. Collaboration
knowledge in the relevant discipline of Business Management or Economics Skills Writing for publication Facilitation Self-motivated. Maintain confidentiality. Accountability. Customer or Service focus. Reliability/dependability. Collaboration
to report to the Mechanical Technical Training Manager. The successful incumbent will have an opportunity implementation of customised training to meet customers' specific needs Maintaining an "expert" knowledge special projects and assignments as delegated by Management Ensuring that training equipment is kept in good
participation in teaching development programmes, and management of academic programmes. Ongoing research activity teaching qualification ADVANTAGES Experience in managing large classes. Registration at the South African Orientation Accountability Analytical thinking Customer or Service Focus Inclusivity/Diversity Interpersonal
participation in teaching development programmes, and management of academic programmes. Ongoing research activity teaching qualification ADVANTAGES Experience in managing large classes. Registration at the South African Orientation Accountability Analytical thinking Customer or Service Focus Inclusivity/Diversity Interpersonal
Industrial Psychology and People Management in the Human Resource Management Programme. The Department of and People Management, situated in the College of Business and Economics, School of Management has a comprehensive programmes: Industrial Psychology and Human Resource Management (HRM). All our postgraduate programmes have a professor with behavioural science (Human Resource Management / Industrial Psychology) as an academic underpinning duties to promote research in human resource management and to be globally recognised as pioneers in
implement systems and processes for the effective management of international partnerships at UP; Establish internationalisation, finance and economics, management or similar field; Experience At least five years' information management, and management of international programmes; Executive management skills (HR, project management skills. Excellent interpersonal, communication and relationship management skills; thinking and analytical skills; Excellent time management; and The ability to identify and resolve problems