Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests material for Support staff. As needed, schedule employee's times and provide backup support. Interact with framework for managing and improving customer IT Support in the organization. Advise management on situations situations that may require additional client support or escalation. Manage process for communicating outage/emergency survey feedback to improve services, tools and support experience. REQUIREMENTS: Matric /Grade 12 Essential
Acceptance Test sign-off and handover to Billing and Support Participate in scoping of complex projects, to complete and accurate handover to Billing and Support on completion. Project Management Lead the scoping account manager and engineers. Day to day project admin activities to be kept up to date. Qualifications
and duties are timely and correctly paid and generally be responsible for tax compliance. Inventory Management: Develop and implement financial strategies to support business growth and profitability. Provide financial financial insights and recommendations to support strategic decision-making. Audit & Compliance: Coordinate
accounts receivable, accounts payable and other general ledger accounts. Prepare and process invoices, company tax, payroll taxes and VAT. Strong Microsoft Office skills, especially Excel and its functions. ATTRIBUTES:
continent seeks a highly talented Junior QA & Support Analyst with strong SQL skills to join its team experience in a Software Quality Assurance or Support role including SQL experience with a strong interest resolved defects do not reoccur. Conduct 2 nd Line Support activities and engage in root cause analysis to resolve reported issues. Provide weekend standby support when required. Participate in the design and improvement experience in a Software Quality Assurance or Support role. Strong SQL experience. Excellent problem-solving
travel tests. Provide information and technical support to marketing, QA and sales teams to facilitate Commercial exposure Computer Literacy (Microsoft office) Excel Fluency – Intermediate level Excellent verbal
travel tests. Provide information and technical support to marketing, QA and sales teams to facilitate Commercial exposure Computer Literacy (Microsoft office) Excel Fluency – Intermediate level Excellent verbal
knowledge and experience in a body of knowledge General Administration: Assist with planning, tracking and reporting of drafting service activities. Supporting the EPC administrative process for foreign-based
data integration, process automation, and product support, along with a relevant degree and at least 6-8 Take ownership of the delivery, stability and support objectives for the Centralised Services products to ensure high quality deliverables. Build or support system integration between inhouse systems and ensure suitable cross-skilling in the team Provide support during high care and after a change has gone live
facilitate successful customer onboarding, training, support and ongoing relationships, ensuring sustained satisfaction executives, and Administrators. Issue Resolution/Support: Act as a first point of contact for customers Global Diligent Support Team to resolve these promptly. Product Adoption: Encourage and support customers in whether through process improvements, additional support services, or customized solutions tailored to specific