of the ticket until resolution as the next 1 st Line Support Engineer sought by a dynamic Internet Service in a First-Line Support environment with the proven technical ability to perform First-Line Support to service requests logged or managed through 2nd and 3rd Line Support tiers. Remain courteous, tactful, honest 3rd tier support, other service providers) where personal resolution is unachievable. Monitor time spent Experience/Skills - At least 1 years' experience in a First-Line Support environment. Good understanding of the Information
is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The candidate should have demonstrated experience as a 2nd Line Systems Engineer, emphasizing expertise in Microsoft second-line support for complex technical issues, serving as the escalation point for the 1st line (desktop) Collaboration: Lead and guide a small team of 1st line support technicians, providing mentorship and technical clients. REQUIREMENTS: Proven experience as a 2nd Line Systems Engineer with a focus on Microsoft Server
health with in-depth reporting and assisting 2 nd Line Support Engineers with escalations. The ideal candidate new solutions. Assist with escalations from 2 nd Line Support Engineers. REQUIREMENTS: Matric/Grade 12
will provide optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing Monitoring, Investigation and Tuning. Liaise with 3rd Line Development teams to resolve incidents, when required
priorities and development schedules Provide feedback to Line Manager regarding the efficiency and output of the using communications channels appropriately Take personal ownership of projects and products Quality Management development and maintenance of 1 or more projects Line management of Android developers (and iOS devs a
the property sector, is seeking a proactive and personable individual with a strong interest in property that they have an outgoing, dynamic and vibrant personality Daily KPI'S will have to be met Complement your
Eloquent, PHP, GitHub, MYSQL. Ideally suited for a person who is looking to expand their experience and work
Trustworthiness: As you will be handling sensitive and personal information, it is essential that you are trustworthy
product satisfaction. Provide user training and first-line support to SLA clients. Build and maintain strong
required on client account status Provide first line support to SLA clients Collaborate with development