engineers, to resolve complex issues as well as assist in project roll outs. Be willing to work flexible utilization for all users, providing relevant training where necessary. Maintain documentation for all and deliver in complex projects for customers. Assist with technical presales, design, and project planning down time) Experience with Policies, Procedures, Training, Compliance requirements. Desirable Certifications/
understanding the customer and their business drivers. Identify changes to the customer environment and underpin the SLAs with the customers of the service. Assist with the production and maintenance of an accurate
Business Users. Assist business during User Acceptance Testing. Provide input for BI user training. Help business
to maintain product satisfaction. Provide user training and first-line support to SLA clients. Build and teams to create Statements of Work as required. Assist with challenging client requests or issue escalations
product satisfaction is maintained. Provide user training Build and maintain strong, long-lasting client team to create Statements of Work, where required Assist with challenging client requests or issue escalations
of system health with in-depth reporting and assisting 2 nd Line Support Engineers with escalations. Preventative maintenance. Architect new solutions. Assist with escalations from 2 nd Line Support Engineers
role players and stakeholders. Complete required training and development objectives within the assigned delivering product and solution specific presentations, training, etc. Provide technical Pre-sales support for
Security Services in a customer environment. Valid Driver's Licence and own reliable vehicle – Must be willing
advantageous Knowledge of Adobe InDesign and Acrobat Driver's licence and own reliable transport. Will be required
advantageous Knowledge of Adobe InDesign and Acrobat Driver's licence and own reliable transport. Will be required