Minimum 1 year of experience in customer service/account management Microsoft Office experience CRM system
new lease agreements, including setting up Xero accounts, generating invoices, sending mandates, and ensuring interaction: address incoming calls related to account queries with professionalism, escalate or transfer ensure all proof of payments are documented in Xero accounts Risk management: proactively manage potential offering solutions to mitigate risks and develop internal guidelines Strategic planning and reporting (10%) transactions, resolving disputes, and managing accounts Problem-solving abilities: strategic problem-solving
support: provide expert-level support to both internal teams and external customers, helping to resolve the network systems you manage Ownership and accountability: you demonstrate a strong sense of ownership tasks and responsibilities. This includes being accountable for the outcomes of your actions, solving problems
minimising rework Initiate and oversee a software intern programme Document processes for efficient knowledge
operations comply with relevant regulations and internal policies Reporting & analysis: generate reports
operations comply with relevant regulations and internal policies Reporting & analysis: generate reports
with knowledge of the online programmes Attend internal workshops to develop and maintain standards Weekly
with knowledge of the online programmes Attend internal workshops to develop and maintain standards Weekly
with knowledge of the online programmes Attend internal workshops to develop and maintain standards Weekly