Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers
Main Tasks: The primary tasks for the Technical Operations Specialist include the proactive monitoring and and system change's together with the DevOps Operations/Technical manager of all technical (non-functional) mechanism between Technical (Basis) and Functional operations for SAP to function both optimally and efficiently
and go-live. Assist with compiling of user and operational manuals where needed. Action and resolve IM (Incident & PROD) General development and support in operational environment. Document requirements in appropriate technologies preferably in design, build, maintenance, operations and DevOps roles. Fluent in English – including
delivery model. Maintain and develop, deploy, and operate backend and frontend cross platform applications business objectives. Prepare and document standard operating procedures and protocols as well as required system documentation. Support operational excellence goals through strong operations knowledge. Resolve escalated
delivery model. Maintain and develop, deploy, and operate frontend and backend cross platform applications deployment agility. Prepare and document standard operating procedures and protocols as well as required system documentation. Support operational excellence goals through strong operations knowledge. Resolve escalated
experience. COMMENCEMENT: As soon as possible ROLE: Operations (2nd and 3rd level) Development of new functionality (Version 9 or higher) or React Experience with ITIL Operation processes (Incident, Problem, Changement) Profound
GitLab, Terraform, Ansible) Experience with ITIL Operation processes (Incident-, Problem- and Change management) (GROUP ZA, GROUP Germany, 3rd party supplier) Operations (2nd and 3rd Level) Steering and coordination
environments in accordance with the agreed hours of operation within a shift model Usage of automation tools Experience securing cloud environments Provide Operations (DevOps) based on a standby roster Incident Management
documentation of user guides and guidelines including operations manuals. Submitting, updating, and maintaining audit requirements to maintain compliance and operational integrity. Providing different levels of support managing incidents, and ensuring continuous operation of IT services. Focusing on continual service