proposed system solution to IT Project Manager / Leader and User Management or System owner Develop system solutions requirements. User support via Incident/Problem/Change management Preparation of system/technical documentation
define SLAs. Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere business processes. Action and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & ITSM KPIs to upper management (Incidents, Changes and Tasks) Create and update management and technical documents system downtime during maintenance windows Test management including but not limited to: Participation in Experience SAP ABAP Programming Knowledge SAP Solution Manager experience SAP Data Intelligence Experience across
define SLAs. Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere business processes. Action and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & KPIs to upper management ( Incidents, Changes and Tasks) Create and update management and technical documents system downtime during maintenance windows Test management including but not limited to: Participation in Experience SAP ABAP Programming Knowledge SAP Solution Manager experience SAP Data Intelligence Experience across
experience with incident management, change management and problem management ADVANTAGEOUS TECHNICAL SKILLS ability to leverage cloud-specific features for managing database access. Soft skills Ability to work as
all relevant configuration, including Materials Management where integration requires this. Preparation Analytics. SAP HANA. Change request management (SAP transports). Solution Manager configuration & diagnostics experience (ticket handling, problem, incident management) Jira and Confluence experience
Product) Controls the overall release and change management of the applications in the area of responsibility Controls the implementation of technical lifecycle management measures as well as the identified security measures Processes "Deliver & Operate IT Technology" and "Manage IT Governance" Controls the measurement and communication
with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS: Experience in Azure Monitoring VMWare Workspace ONE Access and Unified Endpoint Management Knowledge of Microsoft Intune Knowledge in Scripting (Windows 10 / 11) OS troubleshooting and patch management Experience in Azure Monitoring Tools Experience VMWare Workspace ONE Access and Unified Endpoint Management Knowledge of Microsoft Intune Knowledge in Scripting (Windows 10 / 11) OS troubleshooting and patch management ADVANTAGEOUS TECHNICAL SKILLS Experience with
accordance with the applicable standards and kpi's. Manage application dependencies across the full stack performance analysis Java Transaction management Log Management and Alerting (ELK Stack, Splunk, Nagios Assured Performance Testing: Grafana K6 Container management (Docker, Kubernetes, Container registries etc) SOAP, Kafka End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow Solution
responsible to action the request or requirement. Manage requests raised by users either telephonically servers, databases, device patching, license management. Knowledge of GROUP processes and tools beneficial
Setting up the organization structure of Materials Management and perform all relevant configuration for example Web IDE wizard SAP Cloud Platform SAP Solution Manager ChaRM SAP Business Workflow SAP MM-Purchasing SAP Degree) or relevant SAP Certification Delivery Management SAP UI5 Project Solution Planning, Estimation