business process requirements and provide appropriate system solutions; identify, interpret, validate, and document
Group IT Service Desk initiatives and projects Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating (IT Service Management) IT Operations Frameworks (E.g., ITIL) IT Service Delivery Management Project Management Service Desk Methodology Provider / Contract Management – SLAs and KPIs Technical experience with Data
Cycle Managing projects / processes Support Product in an Agile approach by proactively managing assigned ArgoCD or Flux Expertise with Helm in deploying and managing applications on Kubernetes clusters Data modelling standby roster Incident Management (IM), Change Management (CM), Problem Management (PM) ITIL certification Assisting with the business cases Requirements management: Eliciting requirements Translating and simplifying different technologies Assist with identification and management of risks
as possible ROLE: Daily monitoring of device management environments Be responsible for the verification development teams in constantly improving our Endpoint Management platforms stability and availability Work with Change and Problem management) Plan and execute maintenance tasks (change management) Plan and execute lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and resolve Directory/Azure Active Directory Experience with device management (SCCM, Workspace One, Microsoft Intune etc) Experience
with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS: Experience in Azure Monitoring VMWare Workspace ONE Access and Unified Endpoint Management Knowledge of Microsoft Intune Knowledge in Scripting (Windows 10 / 11) OS troubleshooting and patch management Experience in Azure Monitoring Tools Experience VMWare Workspace ONE Access and Unified Endpoint Management Knowledge of Microsoft Intune Knowledge in Scripting (Windows 10 / 11) OS troubleshooting and patch management ADVANTAGEOUS TECHNICAL SKILLS Experience with
Min 8 years working experience in IT Service Management ESSENTIAL SKILLS Practical knowledge in one or quickly learn ServiceNow development Service Management, ITIL Any additional responsibilities assigned
related task as and when required by the Delivery Manager Important: A clear criminal record is required Lambda DynamoDB Step Function Param Store Secrets Manager Code Build/Pipeline CloudFormation Business Intelligence Lambda DynamoDB Step Function Param Store Secrets Manager Code Build/Pipeline CloudFormation Business Intelligence
Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned in
Lambda DynamoDB Step Function Param Store Secrets Manager Code Build/Pipeline CloudFormation Business Intelligence
ways to reduce complexity Effective stakeholder management and communication skills Experience working in