with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile
accordance with the agreed hours of operation within a shift model Usage of automation tools to monitor and observe
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
and agent distribution Attendance in rolling on-call duty 24h/7 Investigating new platforms for license
support Interaction with clients through meetings, calls and emails Testing CR's (Change Requests) and preparing