to GROUP standard processes (ITPM). Provide 2nd level support during incidents by analysing system logs
for closing the same within defined SLAs (Service Level Agreements) Responsible for troubleshooting issues
stakeholders and management on an appropriate level of detail Agile mindset (knowledge of agile processes
work even in the event of high impact, high stress-level incidents. Excellent interpersonal and organisational
training as required by the Project. Provide 3rd level support as and when required Work from functional/business
closing the same within defined SLA's (Service Level Agreements) Control all aspects of SAP Systems operations
testing activities, with focus on ensuring high levels of test automation throughout all processes. Ensuring
Problems tickets) within defined SLAs (Service Level Agreements). User interface transactional solutions
environments to improve efficiencies at an organizational level. Building a trusting and safe environment where
stakeholders and management on an appropriate level of detail Ability to deliver on time and in excellent