information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create
information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create
supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • External Quality Reporting • In addition to service levels, People, Process and Client Management will be supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • External Quality Reporting • In addition to service levels, People, Process and Client Management will be
supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • External Quality Reporting • In addition to service levels, People, Process and Client Management will be supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • External Quality Reporting • In addition to service levels, People, Process and Client Management will be
fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any agreed KSFs. Quality and productivity Improvement Level of subject matter expertise - To be able to support fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any agreed KSFs. Quality and productivity Improvement Level of subject matter expertise - To be able to support
fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any agreed KSFs. Quality and productivity Improvement Level of subject matter expertise - To be able to support fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any agreed KSFs. Quality and productivity Improvement Level of subject matter expertise - To be able to support
Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures procedures and implements them at the employee level. Primary External Interactions Client operations of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures procedures and implements them at the employee level. Primary External Interactions Client operations
by flawless execution. Manage niche enterprise level initiatives, collaborate with senior stakeholders companywide behavioral curricula for middle to senior level managers and conduct TTT for other trainers and compelling Dashboards and reports for the enterprise level initiatives to the EXL leadership Education Requirements: by flawless execution. Manage niche enterprise level initiatives, collaborate with senior stakeholders companywide behavioral curricula for middle to senior level managers and conduct TTT for other trainers and
Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures procedures and implements them at the employee level. Primary External Interactions Client operations of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures procedures and implements them at the employee level. Primary External Interactions Client operations
fraudulent/fake/forged documents • To meet Service Level Agreement, AHT and quality targets • To report any KSFs over the month. • Attrition within target levels • Improvement in quality and productivity • Customer Stay in touch with the Client at the Process Owner level on regular basis to review progress. • Ensure compliance fraudulent/fake/forged documents • To meet Service Level Agreement, AHT and quality targets • To report any KSFs over the month. • Attrition within target levels • Improvement in quality and productivity • Customer