and visitors. This function includes day to day management of Facility Operations Such as - Housekeeping Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development ground to ensure 100% uptime on all facilities related support across operations as per approved budgets saving of 5-7% of approved budget. Vendor management: Managing vendors along with/through pre-designated where service can get impacted. Responsible for managing & maintaining a top class BPO infrastructure
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence responsible for managing both inbound and outbound calls, as well as other correspondence related to claims excellence and maintaining high standards in claims management. Ensure that the assigned targets in accordance payments and manage lifecycle of claims Ensure adherence to Company Policies and Procedures Managing calls - the Supervisor Minimum 3 years BPO operations management experience English language proficiency Previous
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards. Management reporting and oversight Driving Quality initiatives answering queries. Competencies & Skills People management and leadership skills. Capability to conduct Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards. Management reporting and oversight Driving Quality initiatives
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards. Management reporting and oversight Driving Quality initiatives answering queries. Competencies & Skills People management and leadership skills. Capability to conduct Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards. Management reporting and oversight Driving Quality initiatives
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn d
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1