relationship management with business client IT teams. QUALIFICATIONS Education Requirements: • Graduate, Preference PMP Work Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship management with business client IT teams. QUALIFICATIONS Education Requirements: • Graduate, Preference PMP Work Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client
Assesses developmental needs and collaborates with others to identify and implement action plans that support have a minimum of 12 months of work experience in a BPO environment Matric qualification RESPONSIBILITIES Assesses developmental needs and collaborates with others to identify and implement action plans that support have a minimum of 12 months of work experience in a BPO environment Matric qualification
Assesses developmental needs and collaborates with others to identify and implement action plans that support have a minimum of 12 months of work experience in a BPO environment Matric qualification RESPONSIBILITIES Assesses developmental needs and collaborates with others to identify and implement action plans that support have a minimum of 12 months of work experience in a BPO environment Matric qualification
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in following tools - eWFM (ASPECT), Genesys or any other WFM platform.
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in following tools - eWFM (ASPECT), Genesys or any other WFM platform.
Attrition management will be a prime deliverable QUALIFICATIONS Should have thorough knowledge of end-to-end appraisal rating of at least one 4 rating within the past 12 months • Candidates should not have been placed on Attrition management will be a prime deliverable QUALIFICATIONS Should have thorough knowledge of end-to-end appraisal rating of at least one 4 rating within the past 12 months • Candidates should not have been placed on
Attrition management will be a prime deliverable QUALIFICATIONS Should have thorough knowledge of end-to-end appraisal rating of at least one 4 rating within the past 12 months • Candidates should not have been placed on Attrition management will be a prime deliverable QUALIFICATIONS Should have thorough knowledge of end-to-end appraisal rating of at least one 4 rating within the past 12 months • Candidates should not have been placed on
managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor maintaining high standards in claims management. QUALIFICATIONS English language proficiency Previous international and when to collect more information or involve others. Commits to achieving specific objectives and takes calls - both inbound and outbound as well as all other correspondence on claims Focus on Customer Satisfaction
managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor maintaining high standards in claims management. QUALIFICATIONS English language proficiency Previous international and when to collect more information or involve others. Commits to achieving specific objectives and takes calls - both inbound and outbound as well as all other correspondence on claims Focus on Customer Satisfaction
external customers. Perform other duties and assignments as directed. QUALIFICATIONS Ability to prioritize any escalations, outages, system issues, or any other production-impacting situations Maintains confidentiality external customers. Perform other duties and assignments as directed. QUALIFICATIONS Ability to prioritize any escalations, outages, system issues, or any other production-impacting situations Maintains confidentiality