Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. QUALIFICATIONS English language proficiency etiquette Ability to multi task, prioritize and manage daily work activities JOB DESCRIPTION In this role Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of per client and operations expectations Stress management Motivating the team during Training QUALIFICATIONS
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must etiquette Ability to multi-task, prioritize and manage daily work activities ABOUT US EXL is the indispensable Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence
hands-on experience of migrating processes Program Management experience of a small to medium size engagement hands-on experience of migrating processes Program Management experience of a small to medium size engagement
JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion 12 years of education. JOB DESCRIPTION People management and leadership skills. Capability to conduct
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of BPO large client relationship
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential