Outbound Call Centre Manager Jobs in South Africa
Manager
Exl
Cape Town Region
with Global Leadership Development and Talent Management leader. The incumbent will be responsible to develop solutions followed by flawless execution. Manage niche enterprise level initiatives, collaborate compelling employer brand, hire Management Trainees. And lead 9 months of EXL Management Trainee Program. This This position will also be responsible for managing the Leadership Development portfolio from Training Need behavioral curricula for middle to senior level managers and conduct TTT for other trainers and business
share this job on whatsappManager
ExlCape Town Region
education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently
Manager _sa_cape_town_c76
ExlCape Town Region
analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters
Assistant Manager
ExlCape Town Region
team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement regulations and information security standards Management reporting and oversight Driving Quality initiatives Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement regulations and information security standards Management reporting and oversight Driving Quality initiatives
Assistant Manager
ExlCape Town Region
DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Manager - Transition
ExlCape Town Region
hands-on experience of migrating processes Program Management experience of a small to medium size engagement hands-on experience of migrating processes Program Management experience of a small to medium size engagement
Manager Sa
ExlCape Town Region
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must etiquette Ability to multi-task, prioritize and manage daily work activities ABOUT US EXL is the indispensable Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence
Assistant Manager
ExlCape Town Region
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for performance and lead process meetings / calls. In addition to call service levels, customer satisfaction
Assistant Manager
ExlCape Town Region
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of per client and operations expectations Stress management Motivating the team during Training QUALIFICATIONS
Assistant Manager
ExlCape Town Region
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
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