Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a
JOB DESCRIPTION Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and informat
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
QUALIFICATIONS Graduate / Post-graduate in any stream Quality Certification Green Belt certification / Quality tools knowledge (preferred) Candidate should have a minimum of 4 years of work experience in a BPO environment preferably in a Back-end process/ account Candidate should have managed a team
JOB DESCRIPTION Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and informat
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
RESPONSIBILITIES Basic Function Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing coaching and feedback to team members to enable them to improve their performance Provide inputs on process and system to the team Meeting t
Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a
Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a
Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a