and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal performance reports and compliance to internal control requirements Assesses developmental needs and collaborates contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance coaching, mentoring & providing assistance and support when required Subject Matter Experts/ Trainers coordinating additional coaching that may be required required for certain CSAs Candidate should have a minimum
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1
Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc. The Performance parameters Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc. The Performance parameters
and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal performance reports and compliance to internal control requirements Assesses developmental needs and collaborates contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance coaching, mentoring & providing assistance and support when required Subject Matter Experts/ Trainers coordinating additional coaching that may be required required for certain CSAs Quality Analyst for the purpose
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience
oversee or coordinate the different training requirements for the program and its projects in the assigned coach, and mentor trainers to help develop the required skill sets Develop training materials, activities contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal coaching, mentoring & providing assistance and support when required. Subject Matter Expert for the purpose & answering queries Values & Competencies Required: Displays the EXL values and Better Way Code in
guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating feedback • Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Perform Daily/Weekly QI reviews if required • Co-ordinate all process improvement initiatives • Absence guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating feedback • Assist Handling and Good at problem solving • Full time productivity as and when required • Perform
JOB DESCRIPTION Facilities is primarily responsible for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient delivery to end client processes by maintaining a healthy and safe environment for Employees, clients and visitors. This function includes d