Area Operations Manager Drilling Services Jobs in South Africa - Page 2
Exl
Assistant Manager
Exl
Cape Town Region
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal relationships Centre / BPO experience in insurance, sales & service, handling voice and queries, customer escalations industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their
share this job on whatsappManager - Transition
ExlCape Town Region
hands-on experience of migrating processes Program Management experience of a small to medium size engagement hands-on experience of migrating processes Program Management experience of a small to medium size engagement
Manager Sa
ExlCape Town Region
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must Customer Service focus and telephone etiquette Ability to multi-task, prioritize and manage daily work
Assistant Manager
ExlCape Town Region
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports process meetings / calls. In addition to call service levels, customer satisfaction and accuracy and will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a manner and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with
Assistant Manager
ExlCape Town Region
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved External Interactions Client trainers, SME's and Operations for the purpose of developing and updating training following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of
Assistant Manager
ExlCape Town Region
industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Assistant Manager
ExlCape Town Region
for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient includes day to day management of Facility Operations Such as - Housekeeping, F&B Service, Front office office management, Cost optimization, Team development, Vendor development , IFM Services etc., Physical Security Guards, Electronic access, CCTV etc, Engineering Services such as - building & equipment maintenance internal & external compliance for the functional area. Overall, all of these activities must be carried
Senior Manager
ExlCape Town Region
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound excellence and maintaining high standards in claims management. Ensure that the assigned targets in accordance payments and manage lifecycle of claims Ensure adherence to Company Policies and Procedures Managing calls -
Assistant Manager Cape Town
ExlCape Town Region
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards. Management reporting and oversight Driving Quality initiatives employee level. Primary External Interactions Client operations team and SMEs for the purpose of reporting, provide answering queries. Competencies & Skills People management and leadership skills. Capability to conduct Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
Assistant Manager Cape Town
ExlCape Town Region
highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report
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