management of the team and reporting back to the clients on service delivery • Ability to identify inefficient/ineffective level escalation and delivering results as per Service Level Agreement targets. • Produce reports to gauge Quality Reporting • In addition to service levels, People, Process and Client Management will be a prime deliverable management of the team and reporting back to the clients on service delivery • Ability to identify inefficient/ineffective level escalation and delivering results as per Service Level Agreement targets. • Produce reports to gauge
the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal relationships Centre / BPO experience in insurance, sales & service, handling voice and queries, customer escalations industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a technology and industry expertise to help our clients turn data into insights, streamline operations transform their business. Our partnerships with clients are built on a foundation of collaboration - and
industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a technology and industry expertise to help our clients turn data into insights, streamline operations transform their business. Our partnerships with clients are built on a foundation of collaboration - and
industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a technology and industry expertise to help our clients turn data into insights, streamline operations transform their business. Our partnerships with clients are built on a foundation of collaboration - and
industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a technology and industry expertise to help our clients turn data into insights, streamline operations transform their business. Our partnerships with clients are built on a foundation of collaboration - and workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for experience in delivering business services, garnering stellar client references, and maintaining a solid
industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a technology and industry expertise to help our clients turn data into insights, streamline operations transform their business. Our partnerships with clients are built on a foundation of collaboration - and workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for experience in delivering business services, garnering stellar client references, and maintaining a solid
expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals Professional expierence in vision and roadmap based on added value to the client's business strategy Advising the customer on possible industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a technology and industry expertise to help our clients turn data into insights, streamline operations transform their business. Our partnerships with clients are built on a foundation of collaboration - and
expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals Professional expierence in vision and roadmap based on added value to the client's business strategy Advising the customer on possible industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a technology and industry expertise to help our clients turn data into insights, streamline operations transform their business. Our partnerships with clients are built on a foundation of collaboration - and
to end client processes by maintaining a healthy and safe environment for Employees, clients and visitors Facility Operations Such as - Housekeeping, F&B Service, Front office management, Cost optimization, Team Team development, Vendor development , IFM Services etc., Physical Security such as - Guards, Electronic Electronic access, CCTV etc, Engineering Services such as - building & equipment maintenance to achieve pulse through regular interactions with employees, clients, vendors & a mechanism to tracks these inputs
to end client processes by maintaining a healthy and safe environment for Employees, clients and visitors Facility Operations Such as - Housekeeping, F&B Service, Front office management, Cost optimization, Team Team development, Vendor development , IFM Services etc., Physical Security such as - Guards, Electronic Electronic access, CCTV etc, Engineering Services such as - building & equipment maintenance to achieve pulse through regular interactions with employees, clients, vendors & a mechanism to tracks these inputs