as per agreed quality standard on all SOPs • Ensure that the assigned targets are achieved as per agreed and morale. • Process performance - as per KSFs over the month. • Attrition within target levels • Improvement and improving employee satisfaction • Documented monthly performance review of Assistant Managers • Conduct as per agreed quality standard on all SOPs • Ensure that the assigned targets are achieved as per agreed and morale. • Process performance - as per KSFs over the month. • Attrition within target levels • Improvement
as per agreed quality standard on all SOPs • Ensure that the assigned targets are achieved as per agreed and morale. • Process performance - as per KSFs over the month. • Attrition within target levels • Improvement and improving employee satisfaction • Documented monthly performance review of Assistant Managers • Conduct as per agreed quality standard on all SOPs • Ensure that the assigned targets are achieved as per agreed and morale. • Process performance - as per KSFs over the month. • Attrition within target levels • Improvement
settling issues left unresolved by the AM and monthly evaluation of performance. Agents for the purpose Skills Ability to work under pressure Delivering as per client and operations expectations Stress management Insurance and Customer Experience background 9 months tenure within your Band Average performance score score of 3.5 Band A2 can apply with criteria of 9 month tenure as this will be seen as a promotion to B1 appropriate Trainer salary will be applicable. No live warnings No NCNS in the last six months. JOB DESCRIPTION
settling issues left unresolved by the AM and monthly evaluation of performance. Agents for the purpose Skills Ability to work under pressure Delivering as per client and operations expectations Stress management Insurance and Customer Experience background 9 months tenure within your Band Average performance score score of 3.5 Band A2 can apply with criteria of 9 month tenure as this will be seen as a promotion to B1 appropriate Trainer salary will be applicable. No live warnings No NCNS in the last six months. JOB DESCRIPTION
guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are achieved as per agreed - as per agreed Key Success Factors. Process performance - as per agreed KSFs. Attrition - as per agreed guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are achieved as per agreed - as per agreed Key Success Factors. Process performance - as per agreed KSFs. Attrition - as per agreed
guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are achieved as per agreed - as per agreed Key Success Factors. Process performance - as per agreed KSFs. Attrition - as per agreed guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are achieved as per agreed - as per agreed Key Success Factors. Process performance - as per agreed KSFs. Attrition - as per agreed
second level escalation and delivering results as per Service Level Agreement targets. • Produce reports second level escalation and delivering results as per Service Level Agreement targets. • Produce reports
second level escalation and delivering results as per Service Level Agreement targets. • Produce reports second level escalation and delivering results as per Service Level Agreement targets. • Produce reports
process metrics and reporting on a daily, weekly, monthly and quarterly basis Ensuring accuracy of performance handling, clarifying concerns, seeking support and monthly evaluation of performance Associates, for the purpose certain CSAs Candidate should have a minimum of 12 months of work experience in a BPO environment Matric process metrics and reporting on a daily, weekly, monthly and quarterly basis Ensuring accuracy of performance handling, clarifying concerns, seeking support and monthly evaluation of performance Associates, for the purpose
process metrics and reporting on a daily, weekly, monthly and quarterly basis Ensuring accuracy of performance handling, clarifying concerns, seeking support and monthly evaluation of performance Associates, for the purpose certain CSAs Candidate should have a minimum of 12 months of work experience in a BPO environment Matric process metrics and reporting on a daily, weekly, monthly and quarterly basis Ensuring accuracy of performance handling, clarifying concerns, seeking support and monthly evaluation of performance Associates, for the purpose